Knowledge management is an important part of keeping your project or company running smoothly. It is a way for different sections of your organization to have easy access to relevant knowledge they need to solve a problem or to make a strategy for the future. Its purpose is transferring knowledge from those who have it to those who need it.
Knowledge management is, therefore, best left to software and people who know how to use it. In this piece, we will discuss the best free and open source management software. Most of the entries have at least a free trial option.
Bloomfire runs with an AI search engine and has Q&A capabilities that allow users to quickly find what they are looking for. It even features a drag&drop editor so that you can quickly and efficiently create newsletters. It works fine with many other platforms, including Salesforce and Zendesk. Users can ask questions and receive information in a blink of an eye, making it something that allows you excellent customer service and care. Knowledge is centralized, so anyone can access it if they know where to look. They have different payment plans, but the demo is free so you can test its features with no worries.
As its name suggests, Documize specializes in sharing documentation. You don’t have to be tech-savvy to know how to use it, meaning that anyone can search for knowledge and store it for future use. It organizes content with proper labels for easy access. You can also easily create and import content, access the same document in different formats, and manage permissions so that you control who has access to what documentation. The interface is laid out clearly, so you won’t have to worry about clutter.
Build a knowledge base with no difficulty in order to answer your customers’ questions and concerns. Make a help center, allowing you the luxury of automated customer service. Create articles with images and videos. Enjoy the feature that automatically archives your documents so even accidental deletion is not a problem. The AI takes some of your workload by providing customers with relevant information on general questions by sending emails. All in all, a decent piece of software.
This software has an edition for the community where you can customize your own knowledge management system. You can capture, modify, and share documents with ease. It works well on desktop computers, as well as iOS and Android phones. In other words, you can access it on the go. There is an internal messaging system and the documents are password-protected. All changes to the documents are recorded with the event log, so you can see whether a document has been modified and when the change occurred.